My daughter attended Preschool for 2 weeks at the school where her picture was taken by Cantrell Photography before we had to switch her to another preschool. I had stayed to help and was not very impressed by the way the children where being rushed though this process like cattle. 1 week after the picture I called to ask them to cancel my order because my daughter was no longer going to be attending that preschool. After looking up my order, they told me that I needed to wait for the package and then send it back for a no problem refund. So as soon I we got the package we mailed it back. Only to get a phone call back to insult me by saying that we could have copied the picture before sending it back and that they could not give us a full refund. We ask to speak to someone else and she said she would speak with the owner. She called us back a couple days later strangely at a very late hour when we were trying to put the kids to sleep. She was very unprofessional as could here her arguing with my husband who in a very calm matter said that he did not agree with the way this was handled and would voice his opinion on-line.
Cons: Inconsistent Policies & Lack of Integrity
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