I, like most folks, value customer loyalty. After hearing this customer's needs, I suggested they should probably go back to a company whom they had used in the past, who had given them good service and the quality they were happy with. "No" said the wife, "we will only work with a company who can give us the custom kind of windows we desire."
Pros: Paying Close Attention To Customers' Wishes
Cons: Not All Prospects Can Be Pleased, No Matter The Effort
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