I switched to Roca because my stylist, Jenelle Huppe, transferred there. Her services were and are great. What I didn't care for (and tried to overlook MANY times) was the lack of professionalism by some of the staff. I'm all for people liking where they work, and feeling comfortable. But when the staff talks about their evenings' plans, a bad break-up, or how "fat" they are, it's pretty unappealing, especially if they're talking to a client's stylist while the stylist is doing the client's hair. (And the young lady who complained of being fat was in NO WAY such, which I'm sure made many female clients self-conscious.) This kind of chatting occurred almost every time I had an appointment. When I received a manicure, the technician answered her cell phone THREE TIMES during my manicure, then proceeded to place it in her bra for "storage" while she worked on my nails. Her implements looked very dirty, as did the solution they were stored in (you could see debris floating around in it.) The last straw was having to watch the receptionist eat her sandwich while sitting on a pedicure footrest as I got the manicure. (No break room?) Honestly, I gave Roca a try several times. I'm not a snob, but I do value my hard-earned money, and I want to spend it in a place that makes me feel like I'm treating myself. Plus, leaving Roca means leaving Jenelle and finding a new sytlist, which I've done, but was not what I wanted to do.
Thank you.
Pros: Jenelle Huppe
Cons: Lack of Professionalism Overall
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