Apparently Anna Maria?s has become so busy they no longer care about their customers. I have eaten at Anna Maria?s Pizzeria so often they know my order (half artichoke, half pineapple, never mixed) when they see me walk in. Tonight I called at 6:30 and ordered two pizzas; one artichoke and one pineapple. When I got there, shortly after seven the pizza wasn?t ready (they had said twenty minutes). I told him my order and the cashier told me no, I ordered one large with pineapple and artichoke. I told him no and we actually argued about the order. I told him I wanted my order so he rang it up and then, with an attitude, told me I would have to wait an additional 25 minutes. It was already 7:15 and my two kids were starving. I asked the manager for my money back and asked if I could have the mistake pizza at a discount because we would have to pick toppings off before we could eat. He told me he would give me the pizza at full price because he could sell it to someone else. I told him that his people messed up the order, why should I pay for two toppings when they messed up? Never mind good will, frequent customers etc. His response was that he can?t lose money. How much money do you lose on one topping? How much money do you lose on a regular customer never stepping into your establishment again?
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