I use my laptop for work and depend on it daily. I noticed it was running a little slow and took it in for a tune up. Without calling me they reformated the whole disc and I lost all my drivers and months worth of work. Two months later I am still trying to put it together. If it needed to have the disc completely clean, I don't know, but a call would have been nice. I had to take it to another shop and have it repaired.
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