I have frequented Hollywood Bowl for years. I recently went in there and they have remodeled the lounge and restaurant. The restaurant looks pretty good, at least you do not have to see the cooking area any longer. The lounge what a joke, you use to be able to sit in there and be able to relax and have a conversation with your friends. It is a big hollow hole, and there are so many TV's that you do not know what you are watching. The poker machines are hidden and I did not feel safe playing them. In the past the staff has always been very helpful, this time I thought it was self-serve. The bar staff did not even make eye contact with me or ask if I needed anything. I guess they were to busy having their own conversation to notice that I had come in. I thought I would try the restaurant, the staff was more helpful but there was not much to choose from, they were out of bowling alley food. I could have had some fancy calamari. I finally went down to bowl, the lanes were absolutely gross. There was food stuck to the tables and chairs. There were dust bunnies big enough to carry a small child away. The approaches were black from a spill and no one cleaning it up. I asked to speak to a Manager and was told that she was not in. I asked when could I reach her and was told that if I had a complaint that they would make sure that she got it. I gave my complaint to the blonde gal at the desk and have yet to hear from the General Manager. Does the manager care about customer service? Does she know what she is doing? The place is in a bad way and needs some help. I am not sure that I will return.
Cons: Alot
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