I am a bridesmaid in my friend's wedding and we were excited to go to I Do Bridal. Unfortunately our consultant did not offer her the ""bridal"" experience she was hoping for. Immediately I was made to feel a nuisance by the consultant. When she asked the budget things took a turn for the worse. Although the bride's father would've paid anything, the bride is frugal so we said under $1000, $500-$600 would be ideal. Mistake. From that point on it was clear the consultant couldn't care less about this bride. The ONLY time her eyes lit up was when my bride picked out a $2000 dress to try on. She immediately gushed about how beautiful it was and pulled it. She stopped pulling when she had maybe 7-8 dresses and said we have enough. I noticed how lovely some of the other consultants in the salon were dressed, as opposed to ours in cargo pants, T-shirt and a sweater. She was totally condescending to us both and when we had about 15 minutes left in our hour appt. would look at the clock everytime I found a new dress for the bride to try. The real kicker was when the first dress tried on didn't flatter the bride we nixed it and said we didn't like the sweetheart neckline. In an obvious attempt to hurry us along midway through the appointment the consultant put one of the pulled dresses back before the bride tried it on, ""it has a sweetheart neckline and you said you didn't like those,"" dripping with a ""since you're so smart"" sarcasm. Well, the rest of the dress had everything we liked! I put it back in the dressing room and it ended up being one of 2 dresses the bride liked! Only then did the consultant find out that the neckline could be altered. We were out of there in our hours time and without saying a word to each other as soon as we were out the door the bride said, ""what terrible customer service! I will never buy from here!"" Hopefully this consultant was just having a bad day or I Do Bridal will surely lose customers because of her.
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