Although staff is friendly, they are careless and not very knowledgeable. I took my pet in for her second set of shots. (they examine the pet in the back so that you are not able to see what is going on and ask questions right away) When they brought her back to me the vet told me that she had cleaned out my puppy's ears' because I had not been doing it and that one of them was very waxy and smelled really bad. I then explained I had just cleaned her ears less than 2 days ago that she had been crying and scratching one ear alot and wondered if she had an ear infection. The vet told me no it was just wax. I asked if it was normal for only one ear to be so dirty, so quickly and if there could be another reason my puppy could be crying. I was quickly told again no its just wax ,puppy's cry. Two days later her ear was just as bad as it had been before the cleaning. I had to take her back in and the same vet told me it was an ear infection. Not only did I have to take her back but my poor puppy had to go another couple of days of being uncomfortable b/c of the vets error. What was really annoying is that her ear and symptoms were the same as 2 days before. They are also very careless. My pet has food allergies and whenever I go there they try to feed her treats that she can't have. I have to remind them she's allergic, they then look at her chart and realize she can not have the food. They have also tried to give her medicine while she was already on another treatment. I had to remind them she was already on medication and would this medicine work with what she is taking. The vet had no idea what I was talking about and I told her it was probably on her chart... I watched in horror while the vet turned the page to verify what I was saying. Had I not reminded her she would not have remembered. Had she simply checked her chart this wouldn't have happened. I really wish I would have found a different vet in the first place.
Cons: carelessness, medicine is 3x's what a friend pays for hers, you can't see pet getting examined
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