First off I want to say that I am so very glad that I went to Luxaderm because of a gift certificate. If I had paid my hard earned money for the service I recieved, I would have screamed!! The experience started off badly from the start. I was givin the gift certificate for my birthday by a very dear friend who has since past. My friend told to me to request a very specific person( I will not name) to do my brows and bikini waxing because she was the absolute best. I called ahead to find out if she was working and I was told to come on in that her schedule was open that day. A TOTAL LIE!!! Upon arriving there was noone at the front desk and waited several minutes before anyone came out to greet me. When I told the woman at the front desk that I had an appointment with the lady that I went there to get a wax and to get my brows done by, I was told ""that b**ch doesnt work here anymore"" I was appalled!! Figuring that I had driven all the way from the other side of town I decided to shrug it off and go ahead with the next available person. Upon entering the room where I had the services performed, I was told to remove my pants and cover up, that she would be right back. So I waited, and waited,she finally came back and started my bikini wax. Now I have had my bikini area waxed several times before and let me tell you, this girl was HORRIBLE! I hurt so badly that I actually cried at one point! Then an entirely different person came to do my brows and long story short, I had to pencil in my brows for the last month because she removed all but EVERY hair on both brows. Very distraught I asked to speak to the manager, and low and behold it was the foul mouthed woman at the front desk. When I told her what had happened with both girls she told me that it didnt look that bad and that there was nothing she could do. Then she actually said "" what do you want me to do? glue your eyebrows back on?"" NEVER I mean NEVER go to this place!!!
Cons: inexperienced staff, extremely rude and unprofessional manger.
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