I was a return customer for 20 years. I started going their in the late 70's for my automotive needs because the service was outstanding and I liked the people who worked their. When I drove my car up to the front of the station a manager or mechanic came out to find out what I needed. If my car needed service or repair it would be ready the same day. Today its just the opposite. I left my vehicle their because it was running really bad. A so called mechanic drove and started to trouble shoot the vehicle and was unable to find the problem. The next day he spent a few hours trouble shooting my vehicle but still could not find problem. The third day the mechanic didn't show up for work. My vehicle sat for a whole week, nobody bothered to call me to let me know what the situation was with my vehicle. When I called to ask about my vehicle their was a communication breakdown . I could not understand their speech or nobody seem to know when the mechanic would return or if my vehicle was ready. I walked 3 miles from my house to Hospital Drive Sunoco to inquire in person about the status of the mechanic and my vehicle. At least I got exercise. My truck sat like this for one week. Then I gave up and got my truck to a dealer mechanic. Plus. One day I was walking by Hospital Drive Sunoco and I saw a banner that red CUSTOMER APPRECIATION DAY. I thought great they appreciate me as a customer. I'll get a fee coke , hotdog and a Sunoco tee shirt. When I went to the table in front of the station and Identified myself as a customer I was told it was a special promotion for new customers that signed up for a credit card. When I first started going to Hospital Drive Sunoco in the late 70's and all throght the 80's the service their was outstanding and their were plenty of cars on the lot to be serviced or repaired. Today when I drive by I notice theirs hardly any cars on the parking lot.\r
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Thanks for reading\r
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Glen Hartsock
Pros: Thumbs up.Their gas burns ok. Lots of snacks and junkfood in the lobby.
Cons: Thumbs down. Poor autocare.
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