Dealt with them twice and never again. August: The 20% service charge applied not only to the car fee, but also to the tolls and parking. Why? And there really wasn't any parking, but apparently the parking fee incorporates several airport charges. The service charge isn't a tip either. So, it's the cost of the car, parking, tolls, and random charges, 20% on top of all of that, and then a tip. Not worth the money. September: Beyond the day you make the reservation, you cannot cancel it even months ahead of time without incurring a whopping 30% charge. Death included apparently. Paraphrasing the company: ""We're a business. We don't have humanity. That's why it's called a business."" and ""You're lucky we're not charging the full cost."" So, what's the cancellation fee for? Is the car I booked going to be used only 70% that day now? I should have kept the reservation and made them pick up non-existent people. Awful company. Awful attitude. Awful service.
Pros: prompt arrival
Cons: GPS didn't get us to destination - I had to call to get directions
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