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HORRIBLE customer service - Review by citysearch c | Autonation Toyota South Austin Austin Scion South Austin

Autonation Toyota South Austin Austin Scion South Austin

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HORRIBLE customer service 9/7/2008

This place is horrible. For great service, go to Charles Maund Toyota and ask for Alfred. No, this is not written by someone from Charles Maund. I went to Champion Toyota to pick up a car that was promised to me. However, after I got there, the sales manager tells me that he can no longer honor a voucher that I had for the car, EVEN THOUGH I had been told they would honor it. I was incredibly angry as I had put a deposit on the car that was promised to me. The sales manager then tells me that it is a waste of his money to bring in the car even though they were at fault. HORRIBLE HORRIBLE service. I drove 200 miles to pick up this car, and this is the service I get? I had gone through all of the trouble to get a loan approved for that specific car. They were even going to charge me a ridiculous interest rate for a loan if I financed through them and I know that the dealerships want money from their customers, but it was still ridiculous. Just do yourself a favor and do not go to Champion Toyota when you are looking for a car, there are much better Toyota dealerships in Austin such as the one I recommended in the beginning. more
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