I recently treated my 65yr old grandmother to a massage at the new Massage Envy at Fulton Ranch for her birthday. She is such a joy and we treat her like gold. Our experience there was more then we could have asked for. When we arrived one of the staff members saw me escorting my grandmother by the arm up to the door. She quickly walked to the door to help open it for us. As she held the door open for us she welcomed us and called my grandmother by her name. Before we could even sit down they had water for both of us. We had a form to fill out before they took her back and the young lady sat beside my grandmother and explained everything that was to be expected. This was HUGE because my grandmother was a little apprehensive about the whole thing but they put her mind at ease. The young lady introduced the therapist to my grandmother and told us she was in good hands. They truly saw how important this woman is to me and made my grandmother feel the same way.
Needless to say my grandmother had a wonderful massage by Maryanne, when they brought her back up to the front the look on my grandmothers? face was priceless. She had a smile from ear to ear. My grandmother could not stop talking about Maryanne and how wonderful the massage was.
I personally have gone to many Salons & Spas in AZ and I have never been treated like that before. I not only found a great place for my grandmother to go to but the next visit will be for me! They sold me just on their customer service. They truly are genuine!
As my grandmother said ?you just don?t see customer service like that anymore?!
Pros: Unbelievable customer service!
Cons: That there aren?t more businesses like this!
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