I have never met him thanks to the exceptionally poor customer service of the attendant.\r
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I had been wanting to bring a bird in to get checked out, but my work hours and the office hours didn't match up for me to drop off my pet for a same-day appointment. Instead I arranged to bring her in at the end of the day (when I could make it down) to stay overnight for an appointment the next day. Unfortunately I was delayed in traffic (we live about 30 minutes away in no traffic). I had my wife call at ~5:40 (they close at 6) to confirm that we were on our way but having traffic issues. The attendant answering the phone (seemed unaware of the arrangement) reminded her that they close at 6... -- ummm ok, yeah that's why we're calling to let you know we're on our way if you could be so kind as to wait for us. We tried calling again at 5:55 to let them know we were still in traffic, but almost there - at this point we got the answering machine saying they were closed. We finally arrive at ~6:0
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