I am a frequent movie goer, especially in the summer where I watch one movie per week. I typically watch movies at this theater and occasionally at Loews Cinema in Boston Common as well as Regal 13 in Fenway. Showcase Cinemas Randolph by far has the most issues with operating the theater! Last night my wife and I watched The Mummy 3 and the light above our head never dimmed. It was on full brightness during the entire movie. A couple of weeks before, we were watching a movie and there was no picture - only sound. It took about 10 minutes into the previews and several customers, including myself, having to go up to the front desk to tell them there was no picture. A month before that, it was the opposite. There was sound but the picture was cut off halfway. It took a while for them to re-adjust it so that it was actually on the screen. I do hope something is done about this because it is quite a waste. Randolph has one of the best seats and leg room for a theater in this area but it is plagued by employees that are not doing their jobs.
Pros: Very comfortable seats with folding arm rests and tons of leg room - one of the best in the area
Cons: Poor operations of the theater. Expect tons of problems with audio, visual
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