For YEARS I have gone to luxaderm I have seen them go through different managers and staff but for the most part everyone was always friendly. The last 3 years was the best staff of all!!! Erica the manager was a really nice person. I always felt like i was going to visit friends and also have a relaxing experience. The they had the same staff for a long time and i got to know each of them. I could ask the nail tech about a skin product for acne and know that she knew the products. I recently moved to California for school and came back and Erica was GONE!!! that really made me sad but since she had a good position I was happy for her and atleast I had my other friends. And besides this manager was probrably going to be just as nice....... SIKE!!!!! she was soooooo rude to me. I asked where erica was (just to spark a conversation not to go to were she now works) and she every so rudely says IM THE MANAGEMENT NOW!!! Just the way she said it was so rude. Then the staff told me how she has been calling them names and making them feel terrible. Then another employee cames in while I am haveing my service and tells me that the manager is talking about me. I mean my goodness all i did was ask a simple question and I ended up have the most tense day ever when i was suppose to be relaxing. She doesnt even know what shes doing. I didnt even want to go back there. now they are all gone Its a whole new staff and from what I here the new staff hats her too. She needs to get that rediculose attitude undercontrol and realize that she is running a bussines. Talking about clients and putting down your staff is not only goint to hurt your return bussines but the employee turn over is going to be extreamly high!!! Dr. Walker cant you beg Erica to come back??? I miss the old friendly luxaderm.
Pros: When Erica was there
Cons: When the Hunch back of notradom showd up
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