I had a horrible time with the administration of this dance studio. They're professional until you request a refund and then they pull every trick in the book to avoid giving you your money back. I booked over $300 in dance classes, but discovered a scheduling conflict and called back (5 minutes later) to get a refund. This was within their cancellation policy, which states money will be refunded if the request is made before classes begin. They transferred me to their supervisor, Lydia, whom I left voice mail after voice mail with describing the reason for canceling and requesting a refund. I called her back 5 times to follow up on my request and never heard back from her. When I spoke to Miguel at the front desk he claimed they reversed the charges but that they didn't know where to reach me (which is suspicious since they have my phone number in their contact list and I left my number on every vmail). It has been several weeks and my charges have still not been reversed. This company does not honor its refund policy, buyer beware!!!
Pros: Good tango program, teachers
Cons: Administration doesn't honor it's refund policy
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