They have had our television for nearly 100 days. It has taken several Sharp agents and myself to communicate with them regarding this. They rarely respond to phone calls, they do not work on Friday's, and they are not prompt. Unless you have several months to wait for your TV set to be repaired you should try another company. My warranty insists I must use this service center which is why I will not purchase another Sharp TV as long as I am living in the GR area, because I would have to deal with them in the event I needed service and it simply is not worth the hassle.
Pros: They picked up the TV set for repair
Cons: TV picked up 5/13/08-still there on 8/21/08--NOT REPAIRED
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