I've been knitting for awhile and shopped at a number of yarn shops, big and small. I was glad to find Knit NY because it's convenient and accessible. The yarns are really beautiful with a great selection, but really only if you have the pocketbook to support your habit. While I haven't run into problems with staff (mostly), I've found the same label high-end yarns elsewhere for as much as $2 - $3 dollarls cheaper. As for notions, etc., I have been told a few times that the store won't stock certain sizes and kinds of needles (metal?) because ""the owner doesn't like them."" Bamboo's lovely, except they break when knitting socks. I was also in there once when there was a medical emergency with one of the other customers who had passed out and was lying on the floor (conscious by then) waiting for EMS to arrive. The sales woman was very concerned and trying to help, but in the middle of this scene, the manager wandered in, took a look as she swept by and without even pausing to ask what was happening, went into the back somewhere and didn't come out again until after the EMS had come and the customer was gone. Pretty yarn but don't expect consistent (humane?) customer service?
Pros: pretty yarn
Cons: little concern about customer needs
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