Today I went into the salon for hair color services. I requested an ashy color and made a point of stating that I did not want a neutral or warm shade of the color because my hair pulls red. Guess what?--The stylist, without my prior knowledge or approval, decided to go with a non-ashy shade and my hair ended up red and ugly. When I complained, I was told to never call or visit Leon's again. So, I've filed formal complaints with governmental supervisory agencies and have requested that my credit card company NOT PAY them for services NOT rendered.
Cons: Staff and management are rude and arrogant--they make it clear that they know more than the customer ever will.
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