My wife's car recently broke down in Carrollton (we live in Plano). The Hyundai roadside assistance selected Pro-Tow to handle the job and told me it would be there in 45 minutes. I drove over to where the car was to wait on the driver. After an hour, I called Pro-Tow, they said it would be another 30 minutes. Forty five minutes I called again and was put on hold while they checked - which meant I had to listen to their ad which stated they set the bar for service - seems the bar must be laying in the dirt. They once again told me it would be another 30 minutes - I asked if that was the best they could do since they had 30 trucks and the initial timeframe was 45 minutes. They said yes, that's the best they could do.
more