I have been back in Cincy for 9 months now and have had horrible intermittent service from them. With RoadRunner mostly but now the cable's off too. Hold times for customer service are ridiculous, and when you do get to talk to someone, wouldn't you know they're gonna have a foreign accent... What happened to all the Americans? They outsource their jobs to Costa Rica apparently and I just talked to a lady with a russian accent because I have nothing but black screens on my TV! They can't send anyone out today but they'll give me an ""all-day"" appointment for tomorrow! So, I'm supposed to wait around my house all day because of technical issues are on THEIR end? I don't think so! Some people have a life Time Warner.
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