I dropped my 99 VW beetle off on Mon. July 7th with a dead battery caused by a fan motor that remains on after the car was turned off. Robin, my service advisor, had dx'd the problem as a faulty module that Hewlett had replaced 3 mths earlier. Robin told me on Thur. that the part was faulty and had been replaced under warranty and I wld only have to pay for the battery. Since it was a faulty part I felt Hewlett should be responsible for part of the battery replacement. He agreed and said he would check with the service manager. On Friday my wife drove to dealership to pick the car up (since we had been told it was ready) and was told that the service manager, Marcos, had decided it was a ""logical but faulty"" diagnosis and that he did not think the same module was the problem. He had the tech put the old part back on and suddenly it was working. Not only were they not going to pay for part of the battery but now they would have to do more checking to see what the problem really was. We were never informed of any of this. So we had unnecessarily driven to pick up the ""repaired"" vehicle and we were now looking at a potentially much larger bill so they could ""re-diagnosis"" the problem. After a long discussion with Marcos he said he would have it re-diagnosed and would call me Mon. morning. Once again we did not get a call. Late Monday afternoon I called to find out what they had determined. Robin told me they had checked every other possible cause and could not find any other problem. I asked if we were back to the original module being the problem and he said yes. I asked him to get it fixed and to call me on Tue. when it was ready. No call again, so late Tuesday I called to no avail. Today (Wed) I finally spk to Robin to be told that Marcos still doesn?t think the part was the problem (even though it was not working when they originally dx?d it) and I had no recourse but to pick it up (with old part installed or pay full price for new one).Unbelievable
Cons: everything
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