My experience was close to disastrous. This is an organization that lacks coordination and integrity. They totally subcontract everything out and while they say that their design services are ""complimentary"" they embed plenty of mark up that account for their time and normal design fees. Unfortunately, their desigers are not on par with typical designers you can easily find in the market or at other more professional firms. Instead, they are glorified sales reps who try to sell you everything they can and only those limited brands that they carry in their store. This is an amateur operation and you end up piecing most of it together and getting lots of surprises along the way...adding to the cost. If you are doing somthing very small, you may have a shot, but don't have them do your kitchen or a major install. Good luck.
Pros: showroom room hours
Cons: experience, quality of the work, responsiveness, coordination
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