I agree and disagree with what has been said. I became a client in 2004 after moving back to Colorado. My cocker became sick and had cancer. At that time, the vet I worked with was completely awesome. Not only from a medical perspective and the information that she gave but also in her ability to recognize the significance of my loss. She has since left and I have yet to feel comfortable with the 2 different vets that I have seen.That being said, there has been a decline in the customer service over the past 4 years. However, I would like to think that it is really based on growing the business and not a sign of warning. In the past, I have never had issues with the billing, appointments, etc. Now, I find myself wondering what is really going on.* Using their grooming department is good. However, now that they reside at a different location, payment is somewhat complicated if you are using the Care Credit. The front desk people at the grooming area seem taxed and lacking in personal co
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