We walked into Cocca's Appliance and were pleased to find friendly sales people who were not pushy at all and seemed generally interested in helping us. HOWEVER, after we put in a deposit for a washer and dryer, we realized we weren't sure if our new house had a gas or electric hookup. They told us that they weren't putting the order in until Monday anyway (this was a Saturday) so we could call them Monday morning and let them know which we'd like. In the meantime, we determined that the washer and dryer were going to be included in our house after all so we no longer needed the order from Cocca's. We called them first thing Monday morning, assuming it would be fine, as they had been so understanding before, and since they hadn't placed the order yet. They were extremely rude about the whole thing, and told us they had apparently ordered it on Saturday, even though we had told them not to. They charged us a $100 ""restocking fee"" that had never been mentioned to us, and even after numerous phone calls and going there to address them in person, they still did not budge, and in fact were furious and incredibly impossible to deal with. They took several weeks to get the rest of our deposit back, and we will never EVER deal with them ever again. They may be fine to deal with if everything goes according to plan, but Lord help you if for whatever reason, something goes wrong. The big guy who owns the place is impossible.
Pros: Good prices
Cons: Horrible customer service
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