I contacted this company because they were ""bonded and insured"" came highly regarded on city search and yelp and guaranteed technicians with 15 years of experience. \r
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The techs that came to our home were maybe 20 years old and they belonged to a sub contractor. The cleaning unit they used leaked water onto our hardwood floors in the hall and caused damage. The carpets were dirty in places that had previously been clean (I believe dirty water leaked from the unit to inside th closet) and at the end of the day it was just a mess. They blamed the dirty carpets on soot under my carpets from when the building was built. This is a new condo by the way. Ken at Sparkling carpets assured me they would take care of everything and for the next 2 months I got the run around from their sub contractor. TRI COUNTY CARPET CARE - Finally Ken filed an insurance clain after I told him I would go to my insurance and file a claim agiant them. Their insurance found them NOT LIABLE because they hired a sub.\r
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the case then ent to tri county's insurance (same company). What gets me most of all is that the guys at Tri County striaght up lied to their insurance comany and told them that the damage was there before their arrival. After 3 months of this nonsense they ruled in my favor but all I can say is Buyer Beware. \r
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You had better check the crudentials of the guys that actually clean your carpets.\r
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in response to their comment below about the damage being from a previous flood ? We live on the 10th floor - we also left the de humidifer on for 15 hours not 4 - when it LEAKED we turned it off again. \r
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buyer beware -
Pros: the price sounded great
Cons: they damaged my home and then lied about it
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