I am not sure what the first two reviews are about. Evidentially there has been more turnover since they where bought out by a national company. I have worked with this company on and off for over 15 years. They have had a few good people for many years but can never seem to keep a good sales force or one that can back up deadlines. I have personally worked with two and my facility has worked with one. Most of the personel I have delt with are very courteous and knowlegeable. The problem is actually getting them on site. Our customer service reps are difficult to get ahold of and cannot back up any of the promises given. We have recently replaced our fire alarm system and had to go with a company out of Baton Rouge that had a reputation for outstanding service, which is what a customer looks for. The reviewer below me should know that sometimes when a company has been around for too long the lose focus and need to be repointed in the right direction from time to time.
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