I paid the extra $25 for a late drop off between 6-9pm (I thought wow, what a great service) when I dropped my dog off at 8pm Linda was very rude because she expected us to be there earlier, then she charged me for 4 nights instead of 3. I also paid $60 to have him dropped off at my hotel on the strip before I had to leave for the airport... She was 30 minutes late and didn't even know where the hotel was.. to top it off she drove away and I realized she had kept both of his favorite stuffed animals and replaced them with a raggy old towel. I will never take my dog there again.
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