I have owned Jaguars from Orloff for about 10 years, and I started out raving about the excellent service. For the past 4 years, however, the service has been abysmal. I have had a recurring problem with the car (engine failsafe mode/traction control failure) since I bought the 99 XK8 from the dealer, and over 10 times they have been unable to solve the problem. My warranty is now expired and suddenly they find the problem and it's several thousand dollars to fix (note also that this was done once already on warranty and solved nothing). I have little faith in them - new problems seem to crop up every time they fix the car and having to return for the same problem seems to occur a lot. Further, they are very unresponsive to calls for updates, not proactive communicating at all when they are running late with your vehicle and abrupt in person and on the phone both.
Cons: Customer Service, Mechanical repair reliability, troubleshooting
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