Although I had only gone to Le Thai once before, and was pleasantly surprised with their food and service, I am prompted to discourage anyone from going to this restaurant on holidays such as MOTHER'S DAY! We (six adults and two one yr olds) had made reservations for lunch time and they seated us fifteen minutes after our reservation time. First off, it is not baby friendly... I had to change my baby's diaper on a chair (since they don't have changing stations in the bathroom) while we waited to be seated. To our dismay, once we were seated, they didn't have a highchair for my daughter. They only have TWO highchairs in the whole restaurant! In terms of customer service: no one came to ask what we wanted to drink, ten minutes later they brought the menus, and ten minutes later came to take our order, we sat for one and a half hours and our food hadn't arrived. My nephew and daughter were restless..and it was absolutey ridiculous that we were still sitting around waiting for lunch at three in the afternoon while our reservation was for 1 pm! We ended up getting it to go. I think they are short staffed, need to make special considerations with families with kids and do a better job at providing optimal service. There was absolutely no apologizing on behalf of our server and there was definitely lack of consideration on their part. It was my first mother's day and unfortunately, it wasn't enjoyable. My husband and I ended up eating in the car on our way home :(
Pros: the pretty fresh orchids on the tables
Cons: customer service, lack of highchairs/changing station
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