PLEASE AVOID THIS BUSINESS AT ALL COST!!!\r
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This place has the WORST customer service of all the movers in the greater capital region. I called this establishment last week to get a quote on a move and the guy on the phone (THE OWNER) was extremely rude and was very irritated by my questions. I posed the same questions to all the movers I called, doing my due diligence as a paying customer. Some of the questions I asked were, \r
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- Is your moving company licensed? \r
- How does your company charge by the piece or by the hour? \r
- Do you have a minimum charge? \r
- Do you charge extra for larger items such as pianos, large screen televisions, or any extra flights of stairs to move items on?\r
- Do you charge extra for moves in the evenings or on the weekends?\r
- Do you charge for miles or fuel?\r
- Do you have full-time employees or do you use temps and day labor?\r
- What kind of training have your movers and drivers completed? How long have they been with the company?\r
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I do not believe that these are unusual questions to be asking, I think that every smart mover SHOULD ask these questions, however, the person on the phone grew VERY angry with me and actually hung up the phone on me. I thought it was just a bad cellphone connection so I called again because I was not finished. He then proceeded to ask me WHY am I asking all these questions and actually started to mock my questions. To finish off, the owner on the phone told me to ""F*** OFF"" and hung up on me a second time.\r
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If this is the way Capital Movers treat their potential customers, what happens if they break your furniture during the move? What sort of customer service are you going to get then? Good luck in trying to get your fair replacement costs working with such a poor business practice. \r
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DO NOT HIRE THESE GUYS TO MOVE YOUR THINGS AND LOVED ONES. You are better off spending that money elsewhere.
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