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This will go down in history as the worst service and dining experience my friends and I have ever had!!! - Review by citysearch c | Trebol

Trebol

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This will go down in history as the worst service and dining experience my friends and I have ever had!!! 5/14/2008

My best friend?s birthday is Cinco de mayo so this year she preferred to find a Mexican restaurant with entertainment and margaritas. I called around many places to find out who had a patio, entertainment and room for a reservation for 15 guests. When I called Trebol, a peppy man explained that they would be having musical entertainment; a raffle and other fun cinco activities and all benefited a charitable cause. This sounded great so I made the reservation. When I arrived, I looked around and noticed there was no music or any sort of festivities to speak of. I asked and was told that there had been a DJ earlier, but he was done on the patio for the night. My friend was a little disappointed, but we moved on. The margaritas were being served in plastic cups on the patio. The birthday girl asked if it would be possible for just her to have a glass since it was her birthday. The waitress courteously explained that the bartender was not having glass outside. We had children at the party who ordered milk which arrived in?glass cups. 2 out of 15 plates of our food arrived. It was not for another hour that the rest of the party?s food came (including the birthday girl?s vegetarian option). There was no explanation or apology. Drinks took a long time and often when they came out (now in glass). At the end, after all paid for what they had ordered, there was a still unaccounted for money left on the tab, most likely due to the drinks that no one ordered. There was no attempt on the waitress?s part to get that figured out and she was unsure of the prices of the drinks. Neither was there any attempt at any sort of compensation (perhaps comping the appetizers that were small plates of guacamole with six chips for $10). The couple of people who had brought cash were forced to foot the rest of the bill (includeing the birthday girl?s husband). The waitress complained about her tip. Overall, the service, food and drinks were terrible none of us will EVER go back. Pros: The ambience of indoors and patio both Cons: Everything else more
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