I am a cardiac travel RN who was temporarily living in Phoenix AZ area. I had just purchased my car and the glass got a break in it due to the hot weather. Two weeks before I left I needed it replaced. Diamond Auto Glass replaced this and I moved to Texas for my next job assignment. I was given the info from a co-worker. They quote that they offer a LIFETIME WARRENTY well this is BS! They only offer a LIMITED WARRENTY, meaning it is up to the company what they will pay for even if they mess up your window seal. Now for the past 4 months I have been calling the company because I have 3 inches of water in my floor. Mold and musty smell in my car, in a new car. After calling multiple times and leaving multiple messages I have spoken with Yolanda and Chris and Matt will not call back my messages the General Manager. They have unprofessional customer service. I started by paying $300 and now with the repairs and new windshield I will end up paying $685 for a windshield. Because I no longer live close to an auto glass store. So they can change the ""difference is clear"" quote and smear it up because I would not recommend them. Save your extra money and buy your own steaks cause it isn't worth it. Sometimes if something is too good to be true then it is. They have to cover up not good service with 'steak certificates'. Please use someone else.
Cons: Service and Quality behind product
more