I wouldn't recommend using this service by choice. My vehicle was towed in Atlanta. Upon finding out that South Metro Towing was in possession of my vehicle. I called the business per being provided the number by police and requested some general information on how to get my vehicle released from impound. Not only was the male I spoke incredibly rude. He was also unable to answer many of my questions which was legitimate and non-threatening. It's difficult to tell if he's genuinely ignorant or poorly educated but either way it was impractical and unprofessional. When I asked for this male's name so I could time and date the call, he gave me a false name which was confirmed the next day when I visited the location to retrieve my vehicle. From there I was told a completely different story and directions on how to retrieve my vehicle. With poor consumer relations I can only imagine how much of a nightmare it'd be letting these people willingly handle your property when they can barely communicate effectively in a professional manner. I would definitely demand to use another towing service if that situation presents itself.
Pros: Absolutely nothing positive about them
Cons: Poor customer service, dishonesty, poor treatment of property
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