We bridemaids had the impression that our alterations were included with the dress price...we had a package deal since the bride and bridesmaids all got our dresses there. But it turned out that only the hemming (which I didn't need) was free and it cost another $25 to get the sides taken in. When we complained, they gave us each the ""you are under no obligation to get your alterations done here"" line. Customer service is average, but better than it was a couple years ago when I had to get a bridesmaids dress then as well. I had tried to steer my friend (bride) away from Rosie's but she picked her dress there so I have to go along with this once again.
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