Dear Customer,\r
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Firstly, I would like to apologize for any inconvenience and misunderstanding I have caused. Due to my lack of English I could not get my point across to you clearly, which resulted in what may have sounded like a lie. I would like to have this time to re-explain my self.\r
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All of our credit card transactions are processed through a third party credit processing company. All transactions with a zero dollar tip automatically have a 20% PENDING tip added for approximately 3 days. This process is done in case any changes are needed whether it be from the customers or the restaurant. The pending amount will then be changed and corrected after the few days. In this case a cash tip was left, which means the pending 20% added will be removed and the original amount will be charged once the company receives the finalization. We never intended this system to freeze or cause any problems for our customers and their credit cards.\r
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Again I would like to apologize for any inconvenience this may have caused. I have been in the restaurant industry for 10 years, starting off as a bus boy. Yatai is my dream restaurant which I have finally achieved. It is and never will be my intention to cause such inconvenience to my valued customers. But I do realize that this situation has and we are fixing the credit card pending system immediately.\r
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I do hope you will stop by soon and when you do please ask for me. I would like you to get to know me and see that I am not a liar and that I truly value and appreciate every single one of my customers.\r
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Sincerely,\r
Yatai Asian Tapas Bar\r
Owner Masa Sonobe
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