I've learned not to blindly follow reviews. I saw terrible reviews of Elwin on the web after Circuit City said they would send Elwin to fix my Sony projection TV. So I phoned Circuit City back and they swore Elwin was great despite the web reviews. So I took a chance -- and Elwin turned out to be terrific! They came the very next day, as scheduled. Very polite and savvy tech. He'd checked the symptoms before he came, and so he arrived with a range of Sony parts. Result, in one 20-minute visit, he fixed the problem. I couldn't be more pleased with Elwin -- great service.
Pros: Prompt, courteous, excellent all around
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