I brought my 13 year old to try contact lenses. they left her in a room with no staff person to assist her. For 2 hours frustrated with no assistance. We then settled on glasses. To which they broke within a few days and when they came in, I said that they looked like they did not fit her well, we came back 2 times in a week to which they adjusted them as she got them for her bat mitzah. Well guess what they broke the evening of her bat mitzvah and she could not wear them. He then exchanged them for another pair she chose. They came in so tight for her face and when my husband came back in, he ? why the ones she chose in the store fit her and these did not. First, he tried to explain how tight glasses were the new style. then my husband asked to see where he measured her and it turned out they ordered a size smaller than what they measured. totally incompetent .
more