The morons at Spa Royale ruined my sister's spa day birthday surprise by calling her to remind her of her appts--despite my specifically requesting they not do so. Whatever--mistakes happen. However, since i was spending over $300 there in one day and the surprise was ruined, I figured they ought to throw in a free service or at least apologize. No such luck--i was repeatedly ignored by the staff and the owner. They were also going to automatically charge my sister (whose credit card was on file there) without even checking. The staff was rude in general and the facilites dirty--according to my sister.
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