I scheduled an appointment with Chicagoland Carpet Cleaners and the morning of my 2pm - 4pm appointment, they called and cancelled. This was a huge inconvience, but they offered a free deoderizing and asked to rescheduled... so I did. This time, I had a Saturday 9am-11am appointment. 11am rolls around... no carpet cleaners, no call no nothing. So I called. Customer service cannot get a hold of their technician. I said if you can get a hold of the technician I would be able to still get it cleaned later in the day... couple hours go by... nothing. Finally I call back and they still have no one availbale and WASTED MY ENTIRE SATURDAY... Terrible service and reliability, Cannot comment of quality of carpet cleaning because THEY NEVER SHOWED!!! DO NOT USE!!!
Cons: Cannot keep a scheduled appointment and don't even both to call... keep you waitiing then never show!!!
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