This spa claims exceptional service. I'm not so sure. I called today, a Saturday, at 4:52 p.m. The phone was answered appropriately, I told her I wanted to make an appt. for a cut with my usual stylist, and she tells me ""we're closed right now, but I'll be here Tuesday"", so I should hang up and call back 3 days from now. Not the way to treat people who want to give you business
Pros: Nice peope, appointments usually on time
Cons: does customer really come first?
more