My doctor is Kreutter and she's a good doctor. I've been with this office for quite some time and have been displeased on multpile occasions with the office administration. They seem to ""lose"" my records regularly, and every time I call the office, I am placed on hold for a minimum of 15 minutes. They seem to be VERY disorganized. It took them 2 weeks to produce my medical records when requested to. When I called to check on the records, they acted like I had never made the request even though I paid the $25 fee over the phone, and after holding for 20 minutes, I got the impression that they had lost my request and started a new one. On another occasion they had indicated that they would fax lab orders to the lab, so that i could stop by and have work done. When I arrived at the lab a week later, i found that the orders had never been submitted. I am looking for a new doctor, based solely on the performance of the front office staff.
Pros: Dr. Kreutter is knowledgeable and very nice
Cons: Poor office staff
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