they will spend the time to diagnose your problem.the car was just at a shop down the block and that shop missed the fact that my ball joints were about to fail.steve took digital movies(wow!) and e mailed them to me to see the problem.they saved all the old parts as well.i will admit they are not the cheapest but they offer the best warranty i have ever seen(lifetime parts and labor).they delivered my car washed as well..modern and efficient.
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