I had AZ Air Conditioning install a mini-split ac/heater and the remote control for it broke (that's the only way to control the system). It took me SIX MONTHS of calling them to even get a technician to come to my house and it's now been A YEAR AND A HALF trying to get a replacement remote control. Every time I call they say they'll fix it with 2 days and I never get a call back from them. When I call them back, they say they'll have someone bring me the remote on Wednesday. When I don't get it on Wednesday, they give me some nonsense about having to order the part still. They are completely unprofessional and have no qualms about lying again and again. They don't show any remorse for their horrible customer service, they just continue to lie.
Cons: Terrible Customer Service
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