The customer service is lackluster. The receptionists were not well trained. The massage therapist did a good job with my shoulders but he could not ease a foot cramp that bothered me during a massage, and that is telling. I've read bad reviews about this place, but it's the only one that could provide same-day service. I don't plan my stress levels ahead of time, so scheduling massages in advance is something I will never get used to. The service at any spa in Napa beats this hands down.
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