Golan's is awful. We moved from Chicago to Washington DC and 5 of our boxes arrived wet. WET! How do boxes that are supposed to be on a truck arrive wet? Customer service was at Golan's was very hands off after pickup; I was emailed a link describing the process of how to file a claim. No personal contact whatsoever. Also, to file a claim with Golan's you have to use a third party company.
When the movers arrived -- several hours late -- they barely spoke english. One was barefoot. Several of our items, in addition to water damage, were broken or missing. The movers accidentally left a shipping schedule of all the deliveries they were making on their trip, and it turned out our stuff had traveled from Chicago to Georgia to Florida to South Carolina and to North Carolina before showing up in DC. I'm guessing that's what helps them keep costs low, but also contributed to the crushed, wet boxes that held our belongings.
Pros: Seemed cheap but reasonable. Customer service was good at beginning
Cons: Significant damage. Poor scheduling. Customer service was hands-off and unconcerned once they had our stuff.
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