Let's make this simple: 1) no ketchup, and nothing similar. Only sauce is garlic aoli. Wtf? It's a simple concept, order f*ing ketchup for your burger joint! 2) Bacon not optional: the bacon is mixed in the meat of the burger, so you can't get it w/o bacon. Basically any non-pork eaters, don't go. 3) Service is AWFUL. Don't even try to make one substitution or change. During my particular experience, we ordered 2 burgers and asked for one with regular fries and one with sweet potato fries. Waitress brought burgers with 2 regular fries, and an extra side of sweet potato fries. We said we didn't want extra side, it was misunderstanding. She said we should have known the burgers only come with regular fries. "Well it's our firsts time here, sorry, can you just take it back?" "No." In the end, we paid the extra b/c she was too bitchy and cheap to take it back, and manager supported her. They act like we owe them something. She also called us names under her breath. Not nice.
Pros: Burger is tasty, it's true.
Cons: Service, Service, Service. Oh, and did I mention they don't have ketchup?
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