I've been going to root on and off since they opened and have to say, this place has really gone down the toilet. The last time i went, my massage therapist called out sick and they forgot to call me and let me know so I show up for an appointment to be turned away with little more than ""We're so sorry. Would you like to reschedule?"" I've also had more than one chilly reception on the phone when calling to make appointments and today was told they only offer massage appointments on the weekend, after 4pm. Gimme a break! The one shining star is Jay, one of the yoga instructors but you can find her teaching elsewhere. Which is where I'd recommend you go - elsewhere. There are so many nicer places to get a massage where you feel welcome, pampered and valued as a customer. I'll not be going back to root.
Pros: jay for yoga instruction, sauna
Cons: rude, chilly staff, overpriced services, high turnover, disorganized
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