I have been a client at Michael's for over 5 years now and I would never go to another place. The people there are very friendly every time I go in, and also very helpful if I ever have any questions. My stylist is always attentive to my wants and specific needs and always delivers the best service possible. I also cannot help but to notice the interaction with all the other designers and their client's while I am there. Everyone is just so friendly and I have never seen an unsatisfied customer while there.I deff agree with suziebell...I think the people with the bad reviews are themselves a bad experience, period. When you go in expecting higher standards than what is possible for you, you will have a bad experience because you didn't get what you wanted. It's difficult to please somebody who is impossible to please. Michael's is an upscale salon and would never hire somebody if they did not show competency. I do not believe these bad ratings to be valid or reliable...it is just a reflection of poor character and an unwillingness to accept a professional's opinion and attempt to please. Michael's is the BEST salon and spa I have ever visited and could not think of one bad thing to say about it.
Pros: Service, Friendliness, Atmosphere, Professionalism, Skill, EVERYTHING
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